Terms of Service

1. Website information

2. Acceptance and scope

By accessing this website or placing an order, you agree to these Terms of Service and the policies referenced in them. If you do not agree, you should not use the store or place an order.

These terms apply to website use and consumer purchases. Wholesale or business orders may be subject to separate written commercial terms.

3. Age and purchasing eligibility

Products sold through this store are intended only for customers who have reached the legal purchasing age in their destination country.

By ordering an age-restricted product, you confirm that you meet the applicable age requirement and are not purchasing for an underage person. Age or identity verification may be required where permitted or required by law.

4. Product information

We aim to present product descriptions, specifications, images, flavours and prices as accurately as reasonably possible. Packaging, colours and minor product details may vary between production batches.

Puff counts and battery duration are estimates based on particular testing or usage conditions. Actual performance varies according to inhalation length, frequency, power settings, storage and individual usage.

Product availability and regulatory status may vary by destination country. A product shown on the website is not necessarily available for delivery to every country.

5. Orders and contract formation

Products displayed on the store are invitations to place an order. Submitting an order does not guarantee acceptance.

After placing an order, you may receive an automatic confirmation acknowledging receipt. A purchase contract is formed when the order is accepted and prepared or confirmed for dispatch.

We may refuse or cancel an order when a product is unavailable, payment cannot be authorised, information is incorrect, fraud is suspected or delivery would breach applicable restrictions. Any payment collected for a cancelled order will be returned to the original payment method.

6. Prices and payment

The applicable product price, delivery charges and other payable amounts are displayed before you confirm the order. Prices may change, but changes will not affect an order already accepted.

Payment must be made using an available method shown at checkout. You confirm that you are authorised to use the selected payment method and that the information provided is accurate.

7. Shipping and delivery

Orders are shipped from local European warehouses. The estimated delivery time is 3–5 days after dispatch.

Delivery estimates are not guaranteed and may be affected by public holidays, weather, carrier disruption or other circumstances outside our reasonable control. Additional details are provided in our Shipping and Delivery Policy.

8. Returns, refunds and withdrawal

Eligible consumers generally have a 14-day right of withdrawal for online purchases, subject to applicable conditions and exceptions.

Sealed products that cannot be returned for health protection or hygiene reasons may be excluded once opened where permitted by law. Full details are provided in our Return and Refund Policy.

9. Faulty or non-conforming products

If a product is faulty, damaged or not as described, contact customer service with your order details and supporting evidence. Depending on the circumstances and applicable law, remedies may include repair, replacement, a price reduction or refund. These terms do not limit mandatory legal guarantees or consumer rights.

10. Product use and safety

Read and follow all product instructions, safety warnings and storage recommendations. Do not use a product that is damaged, leaking, swollen, overheating or behaving abnormally.

Products containing nicotine are intended for adults only. Nicotine is highly addictive and is not recommended for non-smokers. Keep all products away from children and pets.

11. Accounts and information security

If you create an account, you are responsible for keeping your login details confidential and for providing accurate information. Contact us promptly if you believe that your account or payment information has been used without authorisation.

12. Acceptable website use

You must not use this website to:

• Commit fraud or provide false information
• Purchase age-restricted products for a minor
• Interfere with website security or operation
• Introduce malicious software or automated attacks
• Copy or misuse protected website content without permission

13. Intellectual property

Website text, graphics, layout and other original content are protected by applicable intellectual property rules. Brand names, product names and third-party trademarks remain the property of their respective owners. No ownership rights are transferred by access to the website.

14. Third-party services and links

The store may use or link to third-party services such as payment providers, delivery carriers or communication platforms. Their services may be subject to separate terms and privacy policies. We are not responsible for third-party websites that we do not control.

15. Liability

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including mandatory consumer rights or liability arising from fraud or our own unlawful conduct.

To the extent permitted by law, we are not responsible for losses caused by misuse, unauthorised modification, failure to follow instructions or events outside our reasonable control.

16. Changes and severability

We may update these terms to reflect changes to the website, services or applicable requirements. Updated terms apply from the date they are published and do not remove rights already acquired under an accepted order.

If part of these terms is found invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

17. Applicable consumer protection and disputes

Consumers retain the protection of mandatory laws applicable in their country of residence. Before starting formal proceedings, please contact us so we can attempt to resolve the matter. Nothing in these terms prevents a consumer from using a competent court or dispute resolution mechanism available under applicable law.

Questions about these terms?

Contact our customer service team and include your order number where relevant.