European Local Delivery

Shipping & Delivery Policy

Orders are shipped from local European warehouses, with an estimated delivery time of 3–5 days after dispatch.

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European Warehouses

Orders are dispatched locally from warehouses in Europe.

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3–5 Day Delivery

Estimated delivery time after your order has been dispatched.

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Order Tracking

Tracking information is provided when available.

1. Shipping origin

Orders are shipped from one of our local European warehouses. The dispatch location may depend on the destination country, product availability and warehouse inventory.

2. Estimated delivery time

The estimated delivery time is 3–5 days after the order has been dispatched.

Delivery estimates are provided for guidance and are not guaranteed. Delivery may take longer during public holidays, promotional periods, severe weather, transport disruptions or other circumstances outside our reasonable control.

3. Shipping availability and charges

Available delivery destinations, shipping methods and applicable charges are displayed during checkout. An order can only be accepted when delivery to the selected destination is available and permitted.

4. Dispatch confirmation and tracking

Once your order has been dispatched, a shipping confirmation may be sent to the email address provided at checkout. Where tracking is available, the confirmation will include a tracking number or tracking link. Tracking updates may take some time to appear after dispatch.

5. Delivery address

Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact us as soon as possible. Once an order has been dispatched, it may no longer be possible to change or redirect the delivery address.

6. Delayed, damaged or missing orders

If your order has not arrived after the estimated delivery period, check the tracking information and contact our customer service team.

If a parcel or product arrives visibly damaged, keep the original packaging and contact us promptly with your order number and clear photographs of the parcel and affected products.

7. Destination restrictions

Product availability and delivery eligibility may vary according to the laws of the destination country. Where required, age or identity verification may be requested. We may refuse or cancel an order that cannot legally or safely be delivered. Any payment collected for a cancelled order will be returned to the original payment method.